Refund policy

The full version of Rinpa starts as soon as you pay. Here is when we give your money back and how to ask for it, with no small print.

You start straight away

By paying on Creem’s page you agree to start using the full version at that very moment. That is why, as Creem’s buyer terms (§8.2) set out, this purchase has no right of withdrawal: the law excludes it for digital content you start using with your consent (article 103 m of the Spanish consumer protection law, TRLGDCU).

Before paying you can try Rinpa for free and without a card, with the 7 sessions of the learning week.

When we give your money back

We refund you in full in these cases:

• if you were charged twice, or charged by mistake;
• if you were charged for a renewal after cancelling it;
• if a technical problem keeps you from using the full version and we do not fix it within a reasonable time.

If what we refund is the payment for your plan, the plan closes at that moment: your progress stays saved and you go back to the free version, with the 3-minute guided routine every day, the safety questions and every guide on the site. If it is an extra charge, your plan stays as it is.

Cancelling and renewals

The yearly and monthly plans renew by themselves until you cancel. Cancel whenever you like from the app, under You › Manage the plan, or from Creem’s customer portal (creem.io/my-orders), and you keep the plan until the end of the period you already paid for, with no further charges. On the yearly plan, we email you 30 and 15 days before each renewal, with the date and the amount.

Outside the cases above, renewals are not refunded: if you do not want to renew, cancel before the renewal date.

How to ask

Write to hello@rinpa.app from your account email and tell us what happened. We usually reply within one or two working days.

The refund is made by Creem, the merchant of record for the plan, to the same method you paid with. When it shows up in your account depends on your bank: it usually takes five to ten working days. On your bank statement, the charge shows as “CREEM.IO* STORE”.

Your rights

As merchant of record, Creem makes refunds under these criteria, which are Rinpa’s for its plans. Under its refund terms, it may also refund a payment on its own in some cases, such as a technical error or fraud. This policy takes nothing away from the legal guarantee for digital content: if Rinpa does not work as described, you are entitled to have it fixed and, if we cannot, to a price reduction or your money back. The terms of the plans are in our terms.